Now that everything has been finalized and enough time has passed so that we can say the two new bathrooms and laundry have been truly ‘run-in’, we would like to take the opportunity to express our appreciation to you and your whole team for a job well done at every stage.

At the outset, the design was tastefully creative and the planning meticulously accurate. We sense you have a reputation for being pedantic with the details, but we are so thankful that you are! Your knowledge of bathroom products and the sheer extent of what is out there in the market was second to none in our experience. You were helpfully unobtrusive in your oversight of the whole thing and instilled us with the necessary confidence in the whole process right from the start.

As for the construction phase, it was done on time and within budget and to the highest professional standards. It’s clear that you have gathered some of the best tradespeople around as part of the Brilliant team. They all seemed to be at the top of their game and took genuine  pride in ‘getting it right’. We have a brother in law who is an excellent tradesman in his own right and usually highly critical of the work of other, but even he has only had good things to say about the finished product.

Before closing, we should also give a special thanks to David Lamond. He is a superb construction supervisor, always calmly appearing just when his input was needed – which we realise doesn’t happen by chance. It might only be a small thing but when the workers on-site are such happy, competent, coordinated polite and helpful bunch, it makes such a difference. If we’d known that having a renovation done could actually be  a pleasure, we wouldn’t have put it off for so long!